JW Player Takes Top Honors in FeaturedCustomers’ Customer Success Report

Blog 1 min read | Apr 23, 2018 | JW Player


B2B customer reference platform taps JW Player as a Market Leader in video platform software

We’re thrilled to be named as a “Market Leader” in the Spring 2018 Video Platform Software Customer Success Report from FeaturedCustomers. “Market Leader” is the highest designation of the report, honoring the most exceptional achievements in customer base and market share. JW Player is pleased to share this top distinction with only 6 other companies.

FeaturedCustomers helps B2B buyers make informed purchasing decisions through customer success content like testimonials, success stories, case studies, and customer videos. To determine award winners, FeaturedCustomers evaluated multiple factors—such as web reviews, published content, traffic, social posts, and search trends—to gain a complete story of real customer experience.

Our overall score of 87 is a reflection of outstanding customer reviews on third-party sites as well as quality original content and an active social media presence.

To put this achievement in context, no companies in the top tier exceeded an overall score of 90, and no company received a higher score for content (96).

All of this would not have been possible without you, our valued customers! Thank you for your excellent reviews and feedback. We’ll keep listening as we deliver an even better customer experience for you and many more digital media brands around the world.


To learn about how JW Player can support your video business, schedule time to speak with a video expert.


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